Refund Policy

Non-Refundable Purchases

Ticket purchases through the Eko Events & Tickets platform are generally non-refundable once completed and confirmed. This applies regardless of customer change of mind, inability to attend, or personal circumstances.

Exceptions

Refunds may be issued in the following circumstances:

• Event is cancelled by the organiser
• Event is rescheduled and customer cannot attend the new date
• Payment was processed in error or duplicated
• Ticket is invalid or fraudulently obtained (at Eko Hotels' discretion)

How to Request a Refund

To request a refund, customers must:

• Email sales@ekohotels.com with clear subject: "Refund Request"
• Provide your ticket ID and payment reference
• Include the reason for the refund request
• Allow 5–7 business days for response and processing

Refund Processing

Approved refunds will be processed through the original payment method where possible. Please note that refunds may take 7–14 business days to appear in your account, depending on your bank or payment provider.

Declined Refund Requests

If your refund request is declined, a detailed explanation will be provided. You may appeal by responding to the email within 14 days.