Privacy Policy

Information We Collect

When you purchase tickets through the Eko Events & Tickets platform, we collect the following personal information:

• Full name
• Email address
• Phone number
• Ticket selection and event details
• Payment reference and transaction ID

How We Use Your Information

Your information is used only for:

• Processing your ticket purchase
• Sending ticket confirmation and QR codes by email
• Providing customer support and handling refund requests
• Event access control and gate verification
• Reporting and analytics (anonymised data only)

Payment Security

Data Sharing

Your personal information will not be sold, traded, or shared with unauthorized third parties. We may share information with:

• Our bank (First Bank of Nigeria) for verifying transfer payments
• Event organisers (only your name and ticket category for entry purposes)
• Law enforcement (only where legally required)

Data Retention

Your ticket and order records are retained for at least 2 years for support and reporting purposes. You may request deletion of your personal information by contacting us, subject to legal and operational requirements.

Your Rights

You have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your data (where permitted)
• Opt out of promotional communications